Issues loading the Gem website and extension

Incident Report for Gem

Resolved

This incident has been resolved. Please contact Gem support if your team is experiencing any issues with the website/extension.

Posted Apr 06, 2023 - 15:45 PDT

Monitoring

Our engineering team has taken action to correct the issue. Service has been restored. We are continually monitoring the situation for any degraded availability.

Posted Apr 06, 2023 - 15:11 PDT

Investigating

We are aware of a problem where the Gem website, extension, and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

Posted Apr 06, 2023 - 14:57 PDT

This incident affected: Gem Web Application, Gem Extension, and Gem Homepage.