Identified - We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/
We will continue to monitor the situation and share updates here.
Jun 11, 2026 - 13:44 PDT
Gem Web Application
Operational
90 days ago
99.99
% uptime
Today
Gem Integrations
Degraded Performance
90 days ago
100.0
% uptime
Today
Gem Extension
Operational
90 days ago
100.0
% uptime
Today
Gem Scheduling
Operational
90 days ago
100.0
% uptime
Today
Gem AI
Operational
90 days ago
99.96
% uptime
Today
Gem API
Operational
90 days ago
100.0
% uptime
Today
Gem Homepage
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 11, 2026
Unresolved incident: Unable to send offer e-signature requests.
Completed -
The scheduled maintenance has been completed.
Jun 4, 17:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 16:00 PDT
Scheduled -
Gem will be undergoing scheduled maintenance during this time. We expect Gem to be generally available, but you may experience longer load times or have higher error rates during this period. Please refresh your page if you encountered an unexpected error during this time.
May 28, 16:02 PDT
Completed -
The scheduled maintenance has been completed.
Jun 1, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:00 PDT
Scheduled -
We will be performing a scheduled maintenance window to upgrade our database infrastructure. During this time, some services may be temporarily unavailable. This upgrade improves performance, reliability, and long-term scalability. Thank you for your understanding as we work to keep our systems running smoothly.
May 20, 07:31 PDT
