This incident has been fully resolved.
Jul 20, 12:55 PDT
The Gem website and extension are now loading consistently. Our provider, Heroku, is still experiencing some issues, so we will continue to monitor the situation and provide any new updates.
Jul 20, 11:15 PDT
The Gem website and extension are now loading intermittently, but the underlying issue is still not resolved. If you encounter a loading issue, try refreshing the page. We will continue to work with Heroku and provide updates to this issue.
Jul 20, 10:47 PDT
We have identified an issue with our hosting provider, Heroku, and are working with them to resolve this issue.
Jul 20, 10:02 PDT
We are continuing to investigate this issue.
Jul 20, 09:59 PDT
We are currently experiencing loading issues on the Gem website and are actively investigating this issue.
Jul 20, 09:54 PDT