All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gem Web Application ? Operational
90 days ago
99.93 % uptime
Today
Gem Integrations ? Operational
90 days ago
99.99 % uptime
Today
Gem Extension Operational
90 days ago
100.0 % uptime
Today
Gem API Operational
90 days ago
100.0 % uptime
Today
Gem Homepage ? Operational
90 days ago
100.0 % uptime
Today
Gem Scheduling Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 21, 2025

No incidents reported today.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Sequences failing to send for teams on Gmail
Resolved - Sequence sending has recovered as of 12:00 PM Pacific / 19:00 UTC. We are following Gmail’s status closely in case the problem reappears. See https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L
Jun 12, 12:14 PDT
Identified - We are currently aware of an issue where teams using Gmail are unable to send sequences. This is the result of technical issues that Google is currently experiencing and we will continue to monitor for updates on their status page: https://status.cloud.google.com/
Jun 12, 11:53 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Performance degradation
Resolved - Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages:

Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540
Jun 10, 16:16 PDT
Update - Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet.

Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540
Jun 10, 11:35 PDT
Identified - We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku.

Details and updates are available on both Heroku and Salesforce's status pages:

Heroku - https://status.heroku.com/incidents/2822
Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540

We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.
Jun 10, 09:10 PDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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