Unable to send offer e-signature requests

Incident Report for Gem

Resolved

Docusign has resolved the outage with their services, and Gem e-signature and offer requests are now working normally.

Posted Jun 11, 2026 - 17:47 PDT

Identified

We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/

We will continue to monitor the situation and share updates here.

Posted Jun 11, 2026 - 13:44 PDT

This incident affected: Gem Integrations.