Issues loading Gem website and Gem extension

Incident Report for Gem

Resolved

This incident has been resolved.

Posted Aug 15, 2022 - 16:19 PDT

Monitoring

Our hosting provider Heroku has corrected an issue on their end. Our engineering team is now monitoring the issue for possible degraded performance for the Gem website, extension and API.

Posted Aug 15, 2022 - 15:44 PDT

Identified

Our engineering team identified that our hosting provider Heroku was having an issue that resulted in the Gem website, extension and API not loading properly. Our team is currently monitoring the incident and will provide updates as we learn more.

Posted Aug 15, 2022 - 15:30 PDT

Investigating

We are aware of a problem where the Gem website, extension and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

Posted Aug 15, 2022 - 15:19 PDT

This incident affected: Gem Web Application, Gem Extension, Gem API, and Gem Homepage.