Gem Scheduling calendar events not being created, emails not being sent

Incident Report for Gem

Resolved

This incident has been resolved. If you are still experiencing any issues with scheduling, please report them to the Gem Support team at support@gem.com.

Posted Sep 02, 2025 - 09:55 PDT

Investigating

We are currently experiencing an outage with our Gem Scheduling product where events are not being created successfully. This results in the events not appearing on calendars, as well as emails for those events failing to be sent. Our Engineering team is aware of the issue and is working to resolve it. We will continue to share updates here.

Posted Sep 02, 2025 - 08:36 PDT

This incident affected: Gem Scheduling.