Performance degradation

Incident Report for Gem

Resolved

Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages:

Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540

Posted Jun 10, 2025 - 16:16 PDT

Update

Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet.

Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540

Posted Jun 10, 2025 - 11:35 PDT

Identified

We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku.

Details and updates are available on both Heroku and Salesforce's status pages:

Heroku - https://status.heroku.com/incidents/2822
Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540

We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.

Posted Jun 10, 2025 - 09:10 PDT

This incident affected: Gem Web Application.