Some teams reporting page loading errors on the Gem website

Incident Report for Gem

Resolved

We have deployed a workaround to mitigate this issue and the Gem website is now fully functional. Our team will continue to monitor for any additional problems.

Posted Aug 23, 2022 - 20:28 PDT

Monitoring

Our engineering team has implemented a fix to resolve the DNS issue. We are monitoring the situation for possible degraded performance for the Gem website.

Posted Aug 23, 2022 - 17:28 PDT

Investigating

Our engineering team identified that our hosting provider Heroku is having a DNS issue that is causing page load failures when accessing Gem. Our team is currently monitoring the incident and will provide updates as we learn more.

Posted Aug 23, 2022 - 16:34 PDT

This incident affected: Gem Web Application and Gem Homepage.