gem.com is down

Incident Report for Gem

Resolved

We are resolving this incident.

Posted Feb 17, 2026 - 19:19 PST

Monitoring

The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.

Posted Feb 17, 2026 - 18:59 PST

Update

One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.

Posted Feb 17, 2026 - 18:09 PST

Investigating

The gem.com webpage and application are currently not loading. Our team is investigating this issue.

Posted Feb 17, 2026 - 16:27 PST

This incident affected: Gem Web Application, Gem Extension, Gem Scheduling, Gem AI, Gem API, and Gem Homepage.