Paused email sequences for teams on Amazon SES

Incident Report for Gem

Resolved

This incident has been resolved. For impacted teams, all sequences paused by Gem during the debugging process have been resumed and we will continue to monitor for issues.

Posted Nov 02, 2022 - 08:54 PDT

Investigating

We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.

Posted Nov 01, 2022 - 18:12 PDT

This incident affected: Gem Web Application.