All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gem Web Application ? Operational
90 days ago
99.76 % uptime
Today
Gem Integrations ? Operational
90 days ago
99.76 % uptime
Today
Gem Extension Operational
90 days ago
99.76 % uptime
Today
Gem Scheduling Operational
90 days ago
99.65 % uptime
Today
Gem AI Operational
90 days ago
99.72 % uptime
Today
Gem API Operational
90 days ago
99.76 % uptime
Today
Gem Homepage ? Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Gem AI Sourcing Searches Delayed
Resolved - This issue has been resolved, and the AI Sourcing search and results backlog has been cleared. Search results should now be available normally.
Oct 23, 13:43 PDT
Monitoring - Gem AI Sourcing search creation and results are currently delayed. We have implemented a fix for this issue. Ai Sourcing searches are running, but results will be delayed as we work through a backlog of searches. We will update when this is resolved.
Oct 23, 12:00 PDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Gem down due to external outage
Resolved - This incident has been resolved.
Oct 20, 18:07 PDT
Update - Summary:

Between 7:15am and 10:14am PT Gem was down due to a continued Amazon AWS outage. From 10:14am to 3:53pm PT Gem was operational but experiencing intermittent instability and performance degradations due to the continued outage.

At this point, Gem is working normally and Amazon has confirmed the full resolution of the underlying outage. Some Gem customers may have had their Zoom accounts disconnected from Gem due to the outage, and need to reconnect them.
Oct 20, 18:06 PDT
Update - Gem Scheduling is now mostly restored. Loading performance for remainder of the Gem website is fully restored.

For Gem Scheduling, we are actively investigating a potential Zoom integration issue where some teams reported errors prompting them to reconnect Gem with their Zoom account when scheduling interviews. For these impacted teams, we will provide further instruction here.
Oct 20, 15:07 PDT
Update - Performance for our analytics and reporting features have been restored; however, we continue to see errors with Gem Scheduling. You may still see loading or interview scheduling issues. Our team will continue to monitor and work on mitigations where possible.

You can track the status of the underlying cloud outages at the following pages:

Amazon Web Services: https://health.aws.amazon.com/health/status
Heroku: https://status.heroku.com/incidents/2910
Oct 20, 14:01 PDT
Update - Gem performance has mostly recovered, though our analytics and reporting features are still impacted. We are continuing to monitor and we will provide further updates, as Amazon AWS has not fully recovered yet.
Oct 20, 10:57 PDT
Update - Our website, gem.com, is now loading, but we continue to see degraded performance and intermittent failures. We are continuing to work on mitigating the impact.

You can also track the status of the underlying cloud outages at the following pages:

Amazon Web Services: https://health.aws.amazon.com/health/status
Heroku: https://status.heroku.com/incidents/2910
Oct 20, 10:14 PDT
Identified - We are continuing to see loading issues and degraded performance with Gem Scheduling and our website due to a technical issue with our vendor, Amazon Web Services (AWS). We will continue to provide updates here, but you can also follow along at Amazon's status page: https://health.aws.amazon.com/health/status

During this time, we expect email sending failures and will automatically retry as soon as the incident is resolved.

You may also experience integration or data sync issues, especially if the other platform is hosted by AWS, too.
Oct 20, 07:15 PDT
Gem Website Service Interruption
Resolved - This incident has been resolved.
Oct 20, 02:31 PDT
Investigating - The Gem website is currently experiencing issues due to an issue with Amazon, AWS. We'll continue to monitor the situation closely. You can also follow Amazon's status here https://status.aws.amazon.com/.
Oct 20, 00:36 PDT
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